Backpackers Plettenberg Bay

Terms & Conditions

Every company needs to have some terms that govern best business practices. Ours are very reasonable and fair and as always, keeps in mind your unique needs and requirements

BOOKING POLICY

  1. Pre-bookings advisable.
  2. Walk-ins welcome.
  3. All quotations valid for a period of 14 (fourteen) days. Provisional bookings will be held for a period of 48hrs only, where after the booking shall be confirmed via executable payment arrangement or be cancelled without further communication

CONDITION OF PAYMENT

Please be so kind as to let us know an estimated time of arrival if after 18H00.

Please Note:

  • Check in time is from 13h00 to 18h00 unless otherwise arranged, no rooms will be held after 18h00. Check out time is 10h00.
  • In the event of a premature departure or a later arrival the full extent of the stay, as originally booked and confirmed, will be charged.
  • No refunds will be made should you shorten your stay.
  • Refunds of deposits/prepayments for booking are at the discretion of management and are dependent on the ability to re-let the room/s or dorms.
  • When a group booking is made, the person responsible for the booking is liable for the full contract irrespective of the number of people who arrive to fill the rooms or beds.
  • Any cancellation 100% of deposits will be forfeited. Cancellation will not be accepted 60 days prior to arrival.
  • NO PRIVATE LIQUOR IS PERMITTED ON THE PREMISES.

No booking can be confirmed without the required proof of payment or credit card payment.

• Bank cheque clearances, reserved for Tour Operators only:
• Payment terms strictly 30 days from invoice.

CANCELLATION POLICY

African Array Lodge reserves the right to claim the full fee should the Client/Operator fail to cancel the booking prior to arrival date or fail to arrive. A 50% cancellation fee shall apply to cancellations made within a 7 day period.

RIGHT OF ADMISSION

  • African Array Lodge reserves the right of admission and to claim the full fee should the Client/Operator behave in such a way that may negatively affect the experience of other guests and patrons.
  • Deposits are not refundable under the above-mentioned circumstances.

TARIFFS

  • Tariffs quoted subject to change. Prior notification of such price changes will be communicated in advance where possible.
  • Fixed quotations confirmed in writing will be honoured in the event of price changes.
  • VAT is included in all prices.

ADDITIONAL EXTRAS

All extras not mentioned, for own account and should be settled before departure.

CONFIRMATION OF BOOKINGS AND FINAL NUMBERS

Confirmation of bookings and final numbers shall be made 48hrs in advance

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