1. Method of Booking
You must complete a booking form in writing, alternatively if booking is through the Internet, all fields must be completed, and in both cases you must accept on behalf of all your party the terms and conditions contained in this booking form. All persons named on the booking form shall be referred to as guests. If the booking is made through an agent, all communication from African Array Lodge/hostel will be addressed to the agent who acts as an agent for the guests in respect of all communication from our corporation to the guest. You must pay a deposit of 50% per person of the total of your fare, which will only be refunded should African Array hostel and Lodge not be able to accommodate the guests on the requested accommodation. The contract will only come into existence once the above has been done and African Array hostel & Lodge has signed the acceptance on the guests booking form, alternatively has accepted the guests booking form via the internet, by emailing such acceptance to the guest.
2. Prices and Adjustments:
Before accepting a booking, African Array hostel and Lodge reserves the right to alter published prices. After confirming a booking, African Array hostel and Lodge will only alter prices to take into account factors beyond it’s control, including exchange rates, surcharges, changes to transportation and accommodation costs.
The full amount of the accommodation fare due by the guest to African Array hostel & Lodge must be paid by no later than the specified date, otherwise African Array hostel & Lodge may treat the booking as being cancelled by the guest.
4. Cancellations by the guests
Cancellation of a booking must be made in writing by the person submitting the booking form and will only take effect once such cancellation has been received by African Array hostel & Lodge. If the cancellation is received 60 (sixty) days or less prior to arrival, the abovementioned deposit will be forfeited.
5. Cancellation by African Array Hostel & Lodge
African Array hostel & Lodge reserves the right in any circumstances to cancel accommodation booking. In instances where African Array hostel & Lodge cannot provide the accommodation booked, African Array hostel & Lodge will return to the guest all monies paid, which shall constitute the full extent of African Array hostel & Lodge liability to the guest, or African Array hostel & Lodge may offer the guest an alternative holiday of comparable standard.
6. Alteration to Itineraries
Although every effort will be made to adhere to itineraries, African Array hostel & Lodge reserves the right to change accommodation if this is brought about by changing conditions. Should a major change become necessary, notification of such alterations will be sent to the guests or their agents or to the guests last known address as soon as African Array hostel and Lodge becomes aware of such changes. African Array hostel & Lodge reserves the right to alter itineraries after arrival if it is in the guests interest to do so. African Array hostel & Lodge will not be responsible for any compensation to the guest, if African Array hostel & Lodge is forced to cancel or in any way change the accommodation due to force majeure, namely war, riots, civil strife, industrial dispute, terrorist activities, natural disasters, fire, adverse weather conditions or other external circumstances beyond African Array hostel and Lodges control.
7. Alterations to Booking Conditions
No employee or representative of African Array hostel & Lodge has any right to alter, vary or waive any of these condition, nor to undertake any liability on behalf of African Array hostel & Lodge unless such is in writing and signed by a member of the Corporation.
8. Authority on Booking
The decision of a manager on any booking will be final on all matters likely to endanger the safety of the group. African Array hostel & Lodge shall not be responsible for or liable to any guest who commits an illegal and unlawful act in any country visited. Such guest may be excluded from the booking without any refund of the accommodation fare. If African Array hostel & Lodge considers a guest unsuitable for accommodation, it may in its absolute discretion cancel such guests booking or decline to accommodate the guest further if that guest causes inconvenience or annoyance to other guests, without any liability to the guest whatsoever.
The guest acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health and is able to embark on the stay. Any guest with a pre-existion medical condition or illness must declare the true nature of such condition at the time of booking and must make arrangements for the provision of any medication or other forms of treatment which may be required during the stay at his or her own expense. Such a guest would be required to provide a medical statement from a qualified doctor to confirm that they are fit to travel.
It is the duty of the guest to acquaint themselves with all the necessary requirement, including inoculations and vaccinations of the various countries to be visited. African Array hostel & Lodge does not accept any liability or responsibility whatsoever for any guest being refused entry to any country due to incorrect or incomplete health documentation or the failure of the necessary vaccinations.
All baggage and personal effects are at all times the guests responsibility and at his own risk and African Array hostel & Lodge cannot accept any liability for any loss or damage to baggage or personal effects.
12. Travel Documentation
It is the responsibility of the client to be in possession of a valid passport, visa permits, vaccination and other medical certificates and all other travel documents and other medical certificates and all other travel documents including traveler’s cheques where applicable. African Array hostel & Lodge cannot be held responsible for the failure of the guest to obtain the necessary documentation. Should a guest be refused entry to any country due to incorrect or incomplete documentation, African Array hostel & Lodge is not liable for any cost of such delays or repatriation costs for the guest.
Travel and cancellation insurance is mandatory for all guests. Before a guest commences the accommodation, he or she must arrange for his or her own insurance with a reputable insurer, with protection for the full duration of the accommodation to cover personal injury, medical expenses, repatriation expenses, loss of luggage and the expenses associated with cancellation or curtailment of a tour. If guest becomes ill, all hospital expenses, doctor’s fees and repatriation costs are the guests responsibility and African Array hostel & Lodge should not be made liable for any refund of the accommodation cost.
Guests booking are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, safaris, river trips and expeditions featured on African Array hostel & Lodge website at their own risk, and agree to abide by all terms and conditions contained in such website. While every precaution is taken to ensure the safety of the guests participating on the tours, African Array hostel & Lodge does not hold itself responsible for death or any injury or loss which might occur to such persons sustained from any cause whatsoever. The guests and his/her dependants, heirs, executors, administrators or assigns herby indemnify and hold harmless African Array hostel & Lodge and it’s members, employees representatives, organizers, helpers, and agents from any claims of whatsoever nature and for any liability for delay, loss, damage, injury, illness or death, arising from any cause whatsoever out of events relation to or occurring during the stay.
Information given on the African Array hostel & Lodge website and brochures, leaflets and advertising is given in good faith by African Array hostel and Lodge and these are based on the latest information at the date of the publication. African Array hostel & Lodge reserves the right to change any of the facilities described on the website, brochure, leaflets and advertising without becoming liable for compensation or refund. While every effort is made to keep the prices advertised in the website, brochures, leaflets and advertising, African Array hostel & Lodge reserves the right to increase the accommodation fares due to any unforeseen increases or exchange rate fluctuation to which it may be subjected.
16. Photographs and Film
Guests should be aware that the authorized representatives of African Array hostel & Lodge may take photographs, films or videos of the guest while visiting, and African Array hostel & Lodge reserves the right to use such material for any advertising or brochure production without obtaining further consent and without payment to the guests.
17. Jurisdiction and Law
This contract and any subsequent contracts amending the contracts shall be deemed to have been concluded in Plettenberg Bay, South Africa and shall be interpreted according to the laws of South Africa. The Courts having jurisdiction in respect of any depute arising out of the said contract shall be the appropriate court in Plettenberg Bay. If any part, term or prevision of this contract is held to be unenforceable, it shall not affect the validity or enforceability of the remainder of the contract.